(updated January 2017)
Our Terms and Conditions (or T&Cs) outline everything we anticipate you will want to know to be assured that shopping with us is safe, secure and fair. If you’re uncertain about your rights under these T&Cs, or you want any explanation about them please get in touch before you place your order.
In order to comply with the European Union (EU) Directive on Consumer Rights, you must agree to our T&Cs before your order can be processed. By submitting your order, you are acknowledging that you have read and agreed to our T&Cs. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law that are not affected by these T&Cs.
1 No quibbles guarantee
We hope that you will be delighted with your Buttafly parcel, however with our no quibbles guarantee, if for any reason you are not fully satisfied, you can return your purchase to us in its original packaging (shrink wrap and outer sleeve in place) within 14 days, and we’ll issue a full refund for the price you paid for your items.
Items need to be returned at your cost, unless they are defective, in which case we will pay the return costs.
2 Our contact details
“Buttafly” is owned by PhysiYoga Designs Limited
Telephone 0800 193 0966.
Our office hours are Monday to Friday 10am – 5pm. If you have any compliments or complaints about our products or services email firstname.lastname@example.org and we will aim to get back to you within two working days.
3 Purchasing from us
4 Order confirmations
You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered. If we do cancel your contract we’ll let you know by email and will refund your payment as soon as possible.
5 VAT & duty
The prices shown on the product pages include UK VAT at a rate of 20%. If you’re outside the European Union (EU), VAT is deducted automatically from your order in the shopping basket. If you’re outside the UK and inside the EU customer and are VAT registered in your country, please contact us with your VAT number before placing your order so that we can set up your account correctly (so that you are not charged VAT). We are unable to retrospectively apply your VAT number to despatched orders, so please get in touch with us first. If you live outside the EU you are responsible for any local taxes & duties charged in your country. There are no local taxes or duties (other than VAT) in the EU.
6 Returning goods
You can return part or all of your order and receive a refund within 14 days after you have received the order. The products must be undamaged, unused and in all original packaging.
The goods are your responsibility until they arrive back here, so we suggest you obtain free proof of postage if you choose to send your parcel from a UK Post Office – alternatively, please contact us for a returns label and courier pick-up – please note that someone will need to be present when the courier comes to collect. Items need to be returned at your cost, unless they’re defective or sent in error, in which case we will pay the return delivery costs.
We’ll refund the total amount of money due to you within 30 days from the day on which we receive your return (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order.
These rights do not apply to the Buttafly stands which are made-to-order.