Shopping with us is safe – guaranteed. Buttafly use bank-approved software which uses 128-bit encryption for secure credit card processing. We take all reasonable steps to protect your personal information and are responsible for any breach of security (unless this is your fault). Don’t forget that the web isn’t a dangerous place to shop if you use common sense. The risk of using your card on a reputable site is no greater than using your card in a shop or restaurant. Credit card companies protect you the buyer: If unauthorised transactions are charged to your account you can request a refund from your credit card issuer. In the UK and Europe you have excellent legal protection as a consumer: You are covered by the Sale of Goods Act 1979; the Trade Descriptions Act 1976; and the Consumer Protection (Distance Selling) Regulations 2000.
Our checkout process is secured by PayPal however you do not have to have a PayPal account.
If you have any comments or queries about our security policy, email us.
Your orders can be placed 24 hours a day and 7 days a week
Orders are processed the same day except those placed at the weekend or on Bank Holidays, in which your order will be processed the next working day.
Orders placed before 12.30 pm will be despatched the same day, orders placed after this time will be despatched the following business day
Shipping is either via Royal Mail, Second Class, Signed For or with DPD for next day service. DPD provide an excellent service offering a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day. It also enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute time slot.
EU, North America, Australia and the Far East and the rest of the world
Charges are calculated automatically on our site and are based on the overall weight and volume of your order. Delivery generally takes 3-8 working days after your order has been processed although this cannot be guaranteed.
International deliveries outside the EU may be subject to customs clearance. These charges can include import duty, handling fees, local taxes and other costs. The Buttafly Team is not responsible for these costs or for any delays caused by Customs or other government authorities. Please make sure that you understand what process and costs may apply for delivery to your country.
For all orders of 3 or more Buttaflys, please email us for a shipping quotation.